Clear and Fair Returns
At TWIMANSHI TOYS, we strive to make your shopping experience worry-free. Our return policy is designed to be transparent and simple. If your online purchase arrives as the wrong model or in a damaged state, you’re eligible for a return—just ensure the product is unused and not customised. Please note: returns will not be accepted without a complete unboxing video and timely communication.
Easy Replacements & Refunds
If your product is found defective or damaged upon arrival, we’ll replace it promptly. Just send the item back to us in its original packaging, including all accessories and undamaged serial numbers. Immediate action is required: notify us within 2 days and provide your unboxing video.
Quick Claim Process
To make a claim, share your unboxing video with us via Email or WhatsApp within 2 days of delivery. This helps us verify the issue and process your request efficiently, ensuring you get a hassle-free resolution.
How Our Policy Works
What’s Not Covered
Please remember: returns and refunds are not available for used products, customised orders, or if the required unboxing video is missing. Claims made after the 2-day window can’t be processed.
Our Commitment
We value your trust and aim to resolve any issues quickly. Once your returned product reaches us and is verified, we’ll dispatch your replacement the same day. For the best experience, always record your unboxing and contact us immediately for any concerns.
Shop With Confidence